Managed IT Services
Your IT deserves our undivided attention
There’s no such thing as “set it and forget it” in IT. Software needs to be patched. Cyber security threats monitored. Hardware kept up to date. The list goes on. Today’s IT needs constant attention. And unless you hire someone to do it, that work either falls on you or doesn’t get done. Our Managed IT Services is an all-inclusive, proactive approach that’s perfect for businesses looking to experience IT with fewer problems and faster resolutions. Your IT gets the full attention of our team of professionals so that you can turn yours back to your business.
Monitored. Maintained. Magical. The Managed IT difference.
While we love being the hero, swooping in to save the day, we would much rather be the trusty sidekick, always there to make sure things go right. A Managed IT Services model allows us to proactively set you up for fewer IT issues. And when there is a problem, it’s usually less disruptive and we can fix it much faster.
| Managed IT | By-the-hour IT | |
|---|---|---|
| Approach | Proactive | Reactive |
| Cost | Budgeted | Unpredictable |
| Upgrades | Strategic | Sporadic |
| Documentation | Included | Minimal |
| Cybersecurity | Controls in place | None |
Managed IT Services
Your IT deserves our undivided attention
There’s no such thing as “set it and forget it” in IT. Software needs to be patched. Cyber security threats monitored. Hardware kept up to date. The list goes on. Today’s IT needs constant attention. And unless you hire someone to do it, that work either falls on you or doesn’t get done. Our Managed IT Services is an all-inclusive, proactive approach that’s perfect for businesses looking to experience IT with fewer problems and faster resolutions. Your IT gets the full attention of our team of professionals so that you can turn yours back to your business.
Monitored. Maintained. Magical. The Managed IT difference.
While we love being the hero, swooping in to save the day, we would much rather be the trusty sidekick, always there to make sure things go right. A Managed IT Services model allows us to proactively set you up for fewer IT issues. And when there is a problem, it’s usually less disruptive and we can fix it much faster.
| Managed IT | By-the-hour IT | |
|---|---|---|
| Approach | Proactive | Reactive |
| Cost | Budgeted | Unpredictable |
| Upgrades | Strategic | Sporadic |
| Documentation | Included | Minimal |
| Cybersecurity | Controls in place | None |
How it works
We set it and never forget it
Getting to seamless, behind-the-scenes support requires a little elbow grease up front. We take the time to get to know your technology like it’s our own so that we can treat it that way. Here’s a sneak peek at what that work looks like.
01
Assess
You can’t fix what you don’t understand, and you can’t understand what you don’t study. We lead with a comprehensive systems audit, uncovering network issues and your unique needs.
02
Resolve
We roll up our sleeves and clean things up. The better we do at rebuilding your network with hand-picked technology that we trust and know, the easier it is to maintain and support down the road.
03
Maintain
You can’t expect 60% fewer day-to-day issues without maintenance. Technology is ever-changing, so we keep you on pace with security, software, and systems that keep up.
Support center
Taking care of business(es) one ticket at a time
This is where our team really shines. Our Support Center is your on-demand IT department. We’re easy to reach and fiercely proud of our efficiency. We also think we’re some of the nicest people you’ll find working in IT. But we’re biased.
60% reduction in day-to-day issues
15 minute or less response times
Help is just a click away
This powerful little icon appears on the desktop of every computer in our care. We call it Click-to-Connect. Just click it to create a ticket and get the responsive Chortek Support Center experience our clients rave about.
Beyond support
Your very own virtual CIO
We’re all about the day-to-day role of technology, but the reality is that technology drives business. So you need someone who can provide strategy, direction, and advice about the bigger role of technology in your organization. When you partner with us, we give you access to a virtual Chief Information Officer (or vCIO for short) who offers valuable insight into leveraging technology to help grow your business.
Comprehensive annual network risk assessment
IT strategy development
Your very own vCIO
Support center
Taking care of business(es) one ticket at a time
This is where our team really shines. Our Support Center is your on-demand IT department. We’re easy to reach and fiercely proud of our efficiency. We also think we’re some of the nicest people you’ll find working in IT. But we’re biased.
60% reduction in day-to-day issues
15 minute or less response times
Help is just a click away
This powerful little icon appears on the desktop of every computer in our care. We call it Click-to-Connect. Just click it to create a ticket and get the responsive Chortek Support Center experience our clients rave about.
Beyond support
Your very own virtual CIO
We’re all about the day-to-day role of technology, but the reality is that technology drives business. So you need someone who can provide strategy, direction, and advice about the bigger role of technology in your organization. When you partner with us, we give you access to a virtual Chief Information Officer (or vCIO for short) who offers valuable insight into leveraging technology to help grow your business.
Comprehensive annual network risk assessment
IT strategy development
Your very own vCIO
All-inclusive
One flat rate and a really long list of services
We hear it all the time from small businesses about other IT firms. They are sick of the complex bills, timesheet charges, and extras they weren’t expecting. We base our pricing on the number of users and the complexity of your network. It’s one simple rate you can easily build into your budget.
Take a closer look at what’s all included:
Vendor Management
Technology Consulting
Ongoing Strategic Planning
System Administration
Annual Network Risk Assessment
Support Center
Cyber Security & Network Security
Business Continuity & Data Recovery
And more…
Take your time back from IT
We partner best with business owners who understand the importance of a well-maintained, secure IT environment. Usually they’re also frustrated with how much of their own time they end up spending to make it happen. If that sounds like you, we’d love to learn more to see if we can help you turn your attention back to your business.
Take your time back from IT
We partner best with business owners who understand the importance of a well-maintained, secure IT environment. Usually they’re also frustrated with how much of their own time they end up spending to make it happen. If that sounds like you, we’d love to learn more to see if we can help you turn your attention back to your business.
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